Mystery Shopping is fast becoming one of the most fun and financially rewarding businesses in America, UK, Australia, and many other countries. It is commonly used in the clothing retail and jewelry shopping outlets, automotive repair shops, restaurants and other large corporate businesses.
They can help someone to improve your business by identifying areas that want improvement or to examine staff behavior across various parameters.
The mystery shopper often offers invaluable insight in real-time situations on your own employees’ selling skills, customer service skills and communication skills and many others. Understandably, today it has turned into a crucial tool for improvement across an extensive section of industries and accordingly differing types available for your precise need.
In-person Mystery Buying Service
This is the most popular type is where a shopper visits a kitchen counter or location personally in order to get a first-hand experience of the situation. Usually, a single mystery shopper continues a particular assignment that may be over within ten units or last for more than hours with regards to the industry, the format / size of the location or the basic purpose of the establishment.
In-person this could either be a report-only data format or involve taking covert video footage. In report-only formats, the mystery shopper will probably carry a preset questionnaire that they will fill up secretly after reaching staff under various pretexts.
Cover video operations allow employers to obtain a first-hand view of how staff behave and connect to customers in different situations. In-person services are much preferred in restaurants and resorts, banking sector, retail, convenience stores, automobile sectors, healthcare and fitness centres and many others.